Privacy Policy for Prancing Health Inc.

Effective Date: September 8, 2025

At Prancing Health Inc., operated by Diana Cheng, your privacy and personal information are very important to us. This Privacy Policy explains how we collect, use, and protect your information when you access our website, book Brainspotting sessions online, or attend in-person Brainspotting therapy in Vancouver, Canada.

We are committed to complying with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

1. Information We Collect

We may collect personal information including but not limited to:

Contact information: Name, email, phone number
Payment details: Credit card information or payment service records
Health and therapy information: Notes from Brainspotting sessions, mental health history, and other details you provide during therapy
Technical information: IP address, browser type, and device information when using our website

2. How We Use Your Information

Your information is used for the following purposes:

Scheduling and providing Brainspotting sessions online or in-person in Vancouver
Processing payments for therapy services
Communicating with you regarding appointments, updates, or promotions
Improving our services and website experience
Ensuring compliance with Canadian privacy laws and professional obligations

3. Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your information only in the following cases:

With trusted service providers who help us operate our website, manage payments, or conduct online Brainspotting sessions
As required by Canadian law or professional regulations
In an emergency where your health or safety is at risk

4. Security of Your Information

We take reasonable precautions to protect your personal information, including secure storage, encrypted communication for online Brainspotting sessions, and restricted access to authorized staff only.

5. Your Rights

Under Canadian privacy law, you have the right to:

Access your personal information held by us
Request corrections to your information
Withdraw consent for data collection where applicable
Request deletion of your data, subject to legal or professional record-keeping requirements

To exercise these rights, please contact us at mshappydiana@gmail.com.

6. Cookies and Tracking

Our website may use cookies to enhance your browsing experience and improve our services. Cookies help us understand how visitors interact with our site. You may disable cookies in your browser settings, but some features may not function properly.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Effective Date” at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about your privacy or Brainspotting sessions online, please contact:

Diana Cheng / Prancing Health Inc.
Phone: (604) 790-8833
Email: mshappydiana@gmail.com

Note: This Privacy Policy applies to both online and in-person Brainspotting therapy in Vancouver. By using our website or booking a Brainspotting session, you agree to the terms outlined in this policy.